Refund Policy

Effective date: September 30, 2026

We want you to be happy with what you buy from us. Because we sell a few different kinds of products — made-to-order merchandise, digital guides, annual passes, and printed books — the rules are a little different for each. This page explains what to expect and how to reach us if something isn't right.

Questions or a problem with an order? Email hello@doubledfly.com and we'll help.

Physical merchandise (apparel and goods)

Our caps, shirts, hoodie, stickers, pins, patches, koozies, glassware, coasters, and gaiters are made to order and printed or embroidered just for you by our production partner. Because each item is produced individually after you order it, we generally cannot accept returns or exchanges for change of mind, wrong size, or ordering the wrong item. Please check sizing charts and product details carefully before you order.

We will make it right if your item arrives with a problem. If your order is:

Defective (a flaw in the product or the printing/embroidery),
Damaged in transit,
Misprinted or otherwise not what you ordered, or
The wrong item,

we will replace it or refund it at no cost to you.

How to start a claim

Email hello@doubledfly.com within 30 days of delivery and include:

Your order number,
A short description of the problem, and
Clear photos of the item and, if it applies, the shipping package and any damage.

We'll review your claim and, once it's approved, send a free replacement or issue a refund — your choice where both are possible. You do not pay return shipping for a defective, damaged, misprinted, or wrong item; we cover it, and in most cases you won't need to ship the original item back at all.

Timeframes

We typically respond to claims within 2–3 business days.
Approved replacements are made to order and usually ship within a few business days of approval, then travel by standard shipping.
Approved refunds are issued to your original payment method, usually within 5–10 business days of approval, depending on your bank or card provider.

A few practical notes

Please keep the item and packaging until your claim is resolved.
Claims submitted after 30 days from delivery may not be eligible, so let us know promptly.
Minor differences in color, placement, or finish that are normal for made-to-order printing and embroidery are not considered defects, but if something looks wrong to you, reach out and we'll take a look.

Wrong or undeliverable addresses

If a package is returned to us because of an incorrect or incomplete address you provided, or because it went unclaimed, we'll reach out to arrange reshipment. Reshipping in that situation may require you to cover the additional shipping cost.

Digital products (downloadable guides)

Our per-water fly-fishing guides are digital products (PDF/digital files) delivered instantly. Because they're delivered electronically and can't be returned once you have them, all digital sales are final. Once a digital guide has been delivered, downloaded, or accessed, it is non-refundable.

If you have a technical problem — a file won't download, the link doesn't work, the file is corrupted, or you were charged but never received access — email hello@doubledfly.com with your order number and we'll fix the delivery or, if we can't, make it right. Buying the wrong guide by mistake is not on its own a reason for a refund, but reach out and we'll do our best to help.

Annual passes and subscriptions

Our digital access passes (for example, All-Access and our regional passes) are annual subscriptions that renew automatically so your access doesn't lapse. Full auto-renewal terms are set out in our Terms of Service, and the key points for refunds are here.

What you're buying. A pass gives you access to the included digital guides for a 12-month term. At checkout you'll see the renewal terms and confirm that you understand the pass renews automatically.
Automatic renewal. Unless you cancel first, your pass renews automatically at the end of each 12-month term and your payment method is charged the then-current annual price for that pass. We'll send a reminder before each renewal to the email on your account.
How to cancel. You can cancel anytime from your account or by emailing hello@doubledfly.com. As long as you cancel before your renewal date, you won't be charged for the next term. When you cancel, your pass stays active through the end of the term you already paid for — it does not cut off immediately — and it simply won't renew after that.
Refund stance. Because a pass unlocks digital content right away, subscription payments are generally non-refundable, including after a renewal has processed. If you're charged for a renewal you meant to cancel, contact us within 30 days of that charge and we'll review it in good faith — a common outcome is canceling the renewed term for a refund where you have not made significant use of the pass during that new term. We handle these case by case and try to be fair.
Changes to what's included. We may add waters and guides to a pass over time. If we ever need to remove a meaningful amount of included content during your paid term, we'll aim to give you comparable access or a fair resolution.

Books

Our printed books are sold through Amazon (Kindle Direct Publishing), not directly through this store. That means returns, refunds, and replacements for books are handled by Amazon under Amazon's return policy, using the account you bought the book with. If there's a problem with a printed book — a printing defect, damage, or a delivery issue — please start your return or replacement through Amazon, where you placed the order. If you're not sure how to do that and want a hand, email us at hello@doubledfly.com and we'll point you in the right direction.

How to reach us

For any return, refund, or claim, email hello@doubledfly.com with your order number and a short description of the issue (and photos, for physical items). We read every message and we'll work with you to make it right.

This policy may be updated from time to time. The version posted here, with the effective date above, is the one that applies to your order.

See you on the water. — The Double D Fly Co. team